Support Hub

Welcome to your Support Hub. The perfect place to learn, troubleshoot or scroll with purpose.

Most Asked

How do I make an activation account?

You can make an ebbandflow plug-in or "activation" account by either following the "Create Account" link in your original purchase email, or by following the onscreen instructions when you first load one of our plug-ins.

*NOTE If this is your first purchase you will need to create an account, checking out alone does not do this for you automatically.

Why is this thing free?

On occasion we offer FREE instruments with no strings attached. Once you add them to your account they are yours, for life. So why do we do it? Well you don't know us, we don't know you, so lets call this a trust exercise. We give you something, and in return you give us a chance to tell you about what we are up to over and ebbandflow HQ.

Do your instruments need an internet connection to use?

An internet connection is required for first-time installation and registration. After that, all our plug-ins can run entirely offline.

Where does the instrument install to on my system?

You can select where larger content files are installed, including on an external drive.
During installation select where you would like the "Audio Content" to be installed.


Each plug-in type automatically installs to a fixed location on your system drive related to each audio platform.

The default locations are:

macOS
/Library/Audio/Plug-Ins/VST/
/Library/Audio/Plug-Ins/VST3/
/Library/Audio/Plug-Ins/Components/
/Library/Application Support/Avid/Audio/Plug-Ins/

Windows
C:\Program Files\VstPlugins\ or C:\Program Files\Steinberg\VstPlugins\
C:\Program Files\Common Files\VST3\
C:\Program Files\Common Files\Avid\Audio\Plug-Ins\


In addition files such as the instrument resources (the small files) will always install on your system drive.

macOS
/Library/Application Support/ebbandflow/

PC
C:\Users\\AppData\Local\ebbandflow\